1. Seller Identification
Holder: ROLS UK LTD
Address: Suite 14, Zeal House, 8 Deer Park Road, London, United Kingdom, SW19 3GY
Company Number: 13116147
Email: info@heroturfs.com
Activity: Sale and distribution of artificial grass and installation services.
ROLS UK LTD was incorporated on January 6, 2021, under the Companies Act 2006, as a private limited company by shares, and is registered in the Companies House of England and Wales under company number 13116147. Its registered office is located at Office 14, Zeal House, 8 Deer Park Road, London, United Kingdom, SW19 3GY.
2. How to Place Orders
The customer may place an order through the following channels: through the website heroturfs.co.uk, available 24 hours a day, 7 days a week, or by email at info@heroturfs.com. Once the order has been validated and confirmed, Heroturfs will send a confirmation message to notify the customer that the order request has been successfully received.
3. Order Validation
Once the purchase has been made and payment has been processed, Heroturfs will send an order confirmation by email. This is the time to verify that all details are correct. If the customer does not agree with the details stated in the confirmation, they may request their modification or cancel the order. Validation of the order by the customer expressly implies acknowledgment and acceptance of these specific terms and conditions as part of the contract.
Unless proven otherwise, the data recorded by Heroturfs constitutes proof of all transactions made between Heroturfs and its customers. Any request for modification or cancellation must be made within 24 hours of the order confirmation by email to info@heroturfs.com, provided that the order has not yet been shipped.
4. Prices and Payment Methods
The customer agrees to pay for the products ordered from Heroturfs using the payment methods accepted by Heroturfs and for any additional amounts (including taxes and late payment charges, if applicable). The applicable prices for each product are those indicated on the website on the date of the order, including VAT for transactions within Spain.
However, pursuant to Law 37/1992 of December 28, regulating VAT, the transaction may be exempt or not subject to VAT depending on the buyer's country of residence and whether they act as a business/professional or as an individual. Consequently, in some cases, the final price of the order may differ from the price displayed on the website.
When making payment, the customer will be redirected to the payment gateway. Heroturfs accepts the following payment methods:
Credit or debit card (via Shopify Payments): Visa, MasterCard, and American Express are accepted. Payment can be made immediately through the bank's secure SSL payment gateway. If a refund or order cancellation is necessary, the amount will be refunded to the same card used for payment.
Both personal and banking data will be protected with all security measures established by Organic Law 3/2018 of December 5, on Personal Data Protection and the guarantee of digital rights (LOPDGDD), with complete confidentiality.
PayPal: The payment will be authorized through PayPal but no amount will be withdrawn until PayPal verifies the transaction. A PayPal account is required. Heroturfs will not charge any extra fees for using this payment method.
Bank transfer: The customer may make a bank transfer to an account that will be provided at the end of the purchase process. The customer must include the order number, which will be provided by Heroturfs, in the transfer details. The customer accepts that payment by bank transfer may delay order delivery, as Heroturfs will not prepare the shipment until it has verified that the transferred amount matches the exact order total.
Heroturfs will not cover any applicable bank commission fees, which must be paid by the customer.
Klarna: Split your purchase into 3 interest-free payments or pay in 30 days with total flexibility. The payment can be divided into 3 equal installments, one per month, with no additional cost. For example, for a GBP 100 order, the customer would pay GBP 33.33 at the time of purchase and GBP 33.33 in each of the following two months. Payments are automatically charged to the customer's card every month, always on the same date as the original purchase. The payment date can be changed at no additional cost.
For larger purchases, Klarna also allows splitting payments over longer periods.
5. Shipping and Transport
Shipping is included in the price of standard products. Shipping for custom-made products is quoted separately according to size, with no fixed delivery timeframe.
Standard orders take 1–6 business days to prepare and 15 business days in transport, for an estimated total of 16–21 business days. The estimate may be affected by public holidays or circumstances outside Heroturfs' control.
Heroturfs reserves the right to modify delivery times and will make every reasonable effort to meet the estimated schedule. However, delivery is subject to factors beyond Heroturfs' control, and the company cannot be held liable for any delays.
6. Shipping Areas
Shipping is available to mainland UK only. This excludes Northern Ireland, the Scottish Highlands and Islands, Isle of Man, and the Channel Islands.
7. Receipt of Goods
The order will be delivered to the address provided at the time of purchase. Any later modification may incur additional distribution charges beyond those included in the original order. Upon receipt of the goods, it is essential to note any issue with the condition of the packaging on the delivery note signed for the carrier and notify Heroturfs by email at info@heroturfs.com within 24 hours of receipt. After this period, products will be considered accepted by the customer.
If the package shows significant damage suggesting possible product damage, it must be rejected, and Heroturfs must be notified immediately.
8. Returns
The same return policy applies to every customer.
A return request must be submitted within 14 days of receiving the product by emailing info@heroturfs.com. The product must be unused and returned in its original packaging.
For non-defective goods, return shipping is paid by the customer. A 20% management and administration charge applies, and returns with a value below the equivalent of €100 in the transaction currency are not accepted.
Custom-made or personalised products cannot be returned.
If the product is defective on receipt, the customer must notify Heroturfs promptly. Once the return is authorised, Heroturfs will cover the return transport costs.
9. Warranty
All our products are covered by a 5-year warranty that protects against manufacturing defects and functional failures under normal usage conditions. The warranty includes rigorous tests such as mechanical wear (up to 50,000 Lisport cycles), dimensional stability, microbiological resistance, and more. For full details, please refer to the General Warranty Hero4U.
10. Pricing Policy and Offer Validity
Heroturfs offers are generally valid for 15 business days unless stated otherwise. Heroturfs reserves the right to modify prices until the customer receives order confirmation.
11. Language
The language in which the contract between Heroturfs and the customer will be concluded is English.
12. Promotional and Informational Emails
According to Heroturfs' privacy policy, customers will be added to the company's database and may receive promotional emails, such as product offers or news. Customers wishing to unsubscribe may contact Heroturfs, and every email will include an option to opt out of future communications.
13. Limitation of Liability
Heroturfs' liability in sales operations with respect to the buyer is limited to the invoice amount of the sold product and to what is established by applicable consumer law. Heroturfs' liability is limited to the invoice amount and does not extend to any loss of profits by the buyer.